Terms of service

Last Updated: September 9, 2026

Welcome to EPWjewelry.

These Terms of Service govern your access to and use of our website, online store, products, and related services. The store is operated by EMMA PFENNIGWERTH WR INC.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service together with any other policies referenced on our website, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.

Please read these Terms carefully before using our website.

1. About Us

Brand: EPWjewelry
Company: EMMA PFENNIGWERTH WR INC
Address: 1001 Evergreen Ave, Pittsburgh, PA 15209, United States
Email: service@epwjewelry.com

We currently sell and ship eligible orders to addresses within the 48 contiguous United States.

Order fulfillment and shipping are supported by our third-party logistics partners within the United States.

2. Eligibility to Use Our Store

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using this website on behalf of another person or organization, you confirm that you have authority to act on their behalf.

You may not use our website or products for unlawful or fraudulent purposes.

3. Product Information

We aim to provide clear and accurate information about our products, including descriptions, materials, colors, measurements, images, prices, and available variations.

Because products may contain handmade, irregular, resin, imitation pearl, electroplated, alloy, or other decorative elements, minor differences in shape, finish, pattern, or appearance may occur where stated in the applicable product description.

Product colors may also appear slightly different depending on lighting, photography, and device display settings.

We do not intentionally describe a product as containing a material that it does not contain.

If you have a question about a product before purchasing, please contact us at service@epwjewelry.com.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until your order has been successfully completed.

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution, which may include cancellation and a refund for the unavailable item.

5. Prices

All prices displayed on our website are shown in the currency indicated on the store.

Prices may change from time to time. However, once an order has been successfully placed, the price charged for that order will not be changed except where required to correct an obvious technical or pricing error before fulfillment.

Applicable shipping charges, taxes, or other charges will be displayed during checkout where required.

6. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

Payment transactions may be processed by third-party payment providers. EPWjewelry does not require customers to send complete payment card information to us by email.

If a payment cannot be authorized, the order may not be completed.

7. Order Acceptance

Submitting an order does not automatically mean that the order has been accepted for fulfillment.

We may review orders for issues including:

Payment authorization failure
Incorrect billing or shipping information
Suspected fraud or unauthorized transactions
Product unavailability
Obvious pricing or technical errors
Orders that cannot be delivered to a supported location

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We will not cancel an order solely to charge a customer a higher price for the same accepted order.

8. Shipping Area

We currently ship to addresses within the 48 contiguous United States.

At this time, we do not offer standard shipping to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Orders are fulfilled and shipped within the United States with support from our third-party logistics partners.

For complete shipping information, please refer to our Shipping Policy.

9. Processing and Delivery

Orders are generally processed within:

1–3 business days

After the order has been handed to the carrier, estimated transit time is:

3–5 business days

Estimated total delivery time is therefore approximately:

4–8 business days

Business days do not include weekends or U.S. public holidays.

Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, high-volume periods, or circumstances outside our reasonable control.

10. Shipping Charges

Our standard shipping rates are:

Orders of $100 USD or more: Free Shipping

Orders under $100 USD: $15 USD flat-rate shipping

The applicable shipping charge will be shown during checkout before payment is completed.

11. Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

Please review your shipping address carefully before submitting your order.

If you need to correct an address, contact us at service@epwjewelry.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.

12. Returns and Refunds

Eligible products may be returned within 30 days from the date of delivery, subject to the conditions stated in our Return & Refund Policy.

Returned products generally must be unused, unworn, in their original condition, and returned with the original packaging and included components.

For change-of-mind returns, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrectly shipped products, EPWjewelry will cover the applicable return shipping cost when a return is required.

We do not charge a restocking fee for eligible returns.

Approved refunds are issued to the original payment method.

Please refer to our Return & Refund Policy for complete details before returning a product.

13. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us at:

service@epwjewelry.com

Please provide:

Your order number
The email address associated with your order
A description of the issue
Clear photos showing the problem when applicable

After reviewing the information, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

14. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before the order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. You may then request an eligible return after delivery according to our Return & Refund Policy.

15. Promotions and Discount Codes

From time to time, we may offer promotional discounts or promotional codes.

Unless otherwise stated:

Promotions may have specific eligibility requirements
Promotions may have expiration dates
Certain offers may not be combined
Promotional codes must be entered correctly during checkout
Promotions have no cash value

Any applicable restrictions will be disclosed with the relevant promotion.

16. Website Accuracy

We make reasonable efforts to keep website information accurate and current.

However, occasional typographical, technical, pricing, or availability errors may occur.

If we discover a material error affecting an order before fulfillment, we may contact you to explain the issue and provide available options.

We will not intentionally advertise one price or product and substitute another without informing the customer.

17. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, design elements, and other original website content, is owned by or licensed to EPWjewelry or EMMA PFENNIGWERTH WR INC and is protected by applicable intellectual property laws.

You may use the website for personal shopping and informational purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without authorization.

18. Prohibited Uses

You may not use our website:

For unlawful or fraudulent activity
To violate applicable laws or regulations
To interfere with website security
To distribute malicious software
To attempt unauthorized access to systems or accounts
To collect personal information unlawfully
To impersonate another person
To submit false payment or shipping information
To interfere with another customer's use of the website

We may restrict access where reasonably necessary to protect customers, our business, or the website.

19. Third-Party Service Providers

We use third-party service providers to support certain aspects of our operations, which may include:

Website hosting
Payment processing
Order fulfillment
Shipping and delivery
Analytics
Customer service technology

These providers may process information when necessary to perform services on our behalf.

Their activities may also be subject to their own terms and privacy practices.

For information about personal data, please refer to our Privacy Policy.

20. Third-Party Links

Our website may occasionally contain links to third-party websites or services.

We are not responsible for the content, availability, policies, or practices of third-party websites that we do not control.

We recommend reviewing the applicable terms and policies before using third-party services.

21. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and protected in connection with our services.

22. Disclaimer

We aim to provide accurate information and reliable access to our online store.

However, to the extent permitted by applicable law, we do not guarantee that the website will always operate without interruptions, technical errors, or temporary service outages.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable consumer protection law.

23. Limitation of Liability

To the fullest extent permitted by applicable law, EPWjewelry and EMMA PFENNIGWERTH WR INC will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances beyond our reasonable control.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to restrict any mandatory consumer rights provided by applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.

This provision does not limit any rights you may have under applicable consumer protection law.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Termination

We may suspend or terminate access to the website where reasonably necessary due to fraud, unlawful activity, security risks, or serious violations of these Terms.

Termination does not affect rights or obligations that arose before termination.

27. Governing Law

These Terms are governed by applicable laws of the United States and the laws applicable to EMMA PFENNIGWERTH WR INC in Pennsylvania, without limiting any mandatory consumer rights that may apply based on the customer's location.