Shipping policy

Last Updated: September 9, 2026

Thank you for shopping with EPWjewelry. We are committed to providing clear and transparent shipping information so you know what to expect when placing an order with us.

Shipping Area

We currently ship to addresses within the 48 contiguous United States.

At this time, we do not offer shipping to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Orders are fulfilled and shipped within the United States with the support of our third-party logistics partners.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Business days do not include weekends or U.S. public holidays.

Transit Time

After your order has been processed and handed over to the carrier, estimated transit time is:

3–5 business days

The estimated total time from order placement to delivery is therefore approximately:

4–8 business days

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, high-volume periods, or other circumstances outside our reasonable control.

Shipping Rates

Our standard shipping rates are based on the order subtotal:

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Order Tracking

When tracking information is available, it will be sent to the contact information provided with your order after the package has been shipped.

Please allow some time for the carrier's tracking system to update after the shipping confirmation is issued.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at service@epwjewelry.com.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has already been handed over to the carrier.

Delivery Issues

If your tracking information shows an unusual delay or you experience another delivery issue, please contact us at:

Email: service@epwjewelry.com

Please include your order number and the email address used when placing your order so we can assist you.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order number and clear photos showing the issue.

Please refer to our Return & Refund Policy for complete information regarding returns and refunds.

Contact Information

Brand: EPWjewelry
Company: EMMA PFENNIGWERTH WR INC
Address: 1001 Evergreen Ave, Pittsburgh, PA 15209, United States
Email: service@epwjewelry.com