Shipping policy
Last Updated: October 15, 2026
Thank you for shopping with EPWjewelry. We are committed to providing clear and transparent shipping information to help you understand shipping costs, order processing times, and estimated delivery times before placing an order.
1. Shipping Destinations
EPWjewelry currently ships to addresses within the 48 contiguous United States.
We do not currently offer shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.
Orders are fulfilled and shipped within the United States through our third-party logistics partners.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Our order processing schedule is as follows:
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Processing Days: Monday–Friday
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Order Cutoff Time: 6:00 PM Pacific Time (PT)
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Processing Time: 1–3 business days
Orders placed after the daily cutoff time, on weekends, or on U.S. public holidays will begin processing on the next business day.
Order processing time refers to the time required to verify, prepare, and package an order before handing it over to the shipping carrier.
Business days exclude Saturdays, Sundays, and U.S. public holidays.
3. Shipping and Delivery Time
Once an order has been processed and dispatched, the estimated shipping transit time is 3–5 business days.
Our estimated delivery schedule is:
| Shipping Information | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Shipping Transit | 3–5 business days |
| Total Estimated Delivery | 4–8 business days |
Total estimated delivery time: 4–8 business days from the date the order is placed, subject to the order cutoff time and business-day schedule.
Delivery estimates apply to eligible shipping addresses within the 48 contiguous United States.
Please note that these delivery times are estimates and not guaranteed delivery dates. Delays may occasionally occur due to weather conditions, carrier operations, peak shipping periods, public holidays, or other circumstances beyond our reasonable control.
4. Shipping Costs
EPWjewelry offers the following standard shipping rates for eligible orders within the 48 contiguous United States:
| Order Subtotal (USD) | Shipping Fee |
|---|---|
| Under $100.00 | $15.00 |
| $100.00 or more | Free Shipping |
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Free Shipping: Available on orders with a subtotal of $100.00 USD or more.
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Standard Shipping: A flat shipping fee of $15.00 USD applies to orders with a subtotal below $100.00 USD.
All shipping fees are charged in U.S. dollars (USD).
The applicable shipping cost will be clearly displayed at checkout before payment is completed.
There are no additional shipping charges beyond those disclosed during checkout.
5. Shipping Carriers and Order Tracking
Orders are shipped using our available logistics and shipping partners.
The shipping carrier may vary depending on the delivery destination and fulfillment requirements.
Once your order has been shipped, tracking information will be provided when available.
Please allow some time for tracking details to become active in the carrier's system after shipment confirmation.
If you need assistance locating your order, please contact us at service@epwjewelry.com.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify your shipping address, including your street address, apartment or unit number, city, state, and ZIP code, before completing checkout.
If you discover an error in your shipping information, please contact us as soon as possible at service@epwjewelry.com.
We will make reasonable efforts to assist with address corrections before an order is shipped. However, we cannot guarantee that an address can be changed after an order has entered fulfillment or has been handed over to the shipping carrier.
7. Shipping Delays
Although we strive to deliver orders within the estimated delivery timeframe, unexpected delays may occasionally occur.
Possible reasons include:
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Severe weather conditions
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Shipping carrier disruptions
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Increased shipping volume during peak seasons
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U.S. public holidays
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Incorrect or incomplete delivery information
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Other circumstances beyond our reasonable control
If your order experiences an unusual delay, please contact our customer support team. We will assist you in checking the shipping status and determining the appropriate next steps.
8. Lost, Damaged, or Incorrect Deliveries
If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact us at service@epwjewelry.com as soon as possible.
When contacting us, please provide:
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Your order number
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The email address used to place the order
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A description of the delivery issue
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Photographs of the item or package, if applicable
Our customer support team will review the issue and assist you with an appropriate resolution in accordance with our Return & Refund Policy.
9. Returns and Refunds
We accept eligible return requests within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
For eligible change-of-mind returns, customers are responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, EPWjewelry will cover applicable return shipping costs after the issue has been verified.
Please contact our customer support team before sending any return package to obtain the appropriate return instructions.
For complete information about return eligibility, return shipping costs, and refund processing, please refer to our Return & Refund Policy.
10. Customer Support
If you have questions about shipping costs, delivery times, order tracking, or shipping-related issues, please contact us.
Store Name: EPWjewelry
Legal Business Name: EMMA PFENNIGWERTH WR INC
Business Contact Address: 1001 Evergreen Ave, Pittsburgh, PA 15209, United States
Customer Support Email: service@epwjewelry.com
Website: https://epwjewelry.com/
We are committed to providing clear shipping information and assisting customers with their orders.