Privacy policy

Effective Date: October 26, 2026
Last Updated: October 26, 2026

Thank you for shopping with EPWjewelry.

EPWjewelry is operated by EMMA PFENNIGWERTH WR INC. We are committed to providing customers with clear and transparent information about shipping destinations, shipping costs, order processing, estimated delivery times, and delivery-related procedures.

This Shipping Policy applies to all products purchased through our official website:

https://epwjewelry.com/

1. Shipping Destinations

EPWjewelry currently offers shipping within the 48 contiguous United States.

Our standard shipping service is available to eligible delivery addresses within these states.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Other U.S. territories
APO, FPO, and DPO military addresses
International destinations outside the United States

Shipping availability is determined by the delivery address provided during checkout.

All products available for purchase through our website follow the shipping terms described in this policy unless a product page expressly states otherwise.

2. Free Shipping — No Minimum Purchase

We offer free standard shipping on all eligible orders, with no minimum purchase requirement.

Our shipping rates are as follows:

Order Value	Standard Shipping Cost
Any order amount	FREE ($0.00 USD)

Our free shipping service applies to all products and eligible delivery addresses within our shipping coverage area.

There are:

No minimum order value requirements.
No standard shipping charges.
No shipping fees based on product price.
No shipping fees based on order quantity.
No additional standard shipping fees based on package weight.

All shipping charges for eligible standard deliveries are covered by EPWjewelry.

Prices and shipping costs are displayed in U.S. dollars (USD).

Applicable sales taxes, if any, are separate from shipping charges and will be calculated and displayed at checkout.

3. Order Cutoff Time

Our daily order cutoff time is:

6:00 PM Pacific Standard Time (PST, UTC−08:00)

Order processing operates Monday through Friday.

Orders placed before 6:00 PM PST on a business day are eligible to begin processing that same business day.

Orders placed after 6:00 PM PST begin processing on the next business day.

Orders placed on Saturdays, Sundays, or applicable holidays begin processing on the next business day.

The order cutoff determines when an order enters the processing schedule. It does not mean that the order will necessarily ship on the same day.

4. Order Processing Time

Our standard order processing time is:

1–3 business days (Monday–Friday).

Order processing includes:

Reviewing order information.
Confirming payment authorization.
Preparing purchased items.
Packaging products for shipment.
Arranging shipment with the shipping carrier.

Processing time begins according to the order cutoff rules described above.

Business days are Monday through Friday, excluding applicable holidays.

Saturdays and Sundays are not counted as order processing business days.

Once an order has been processed and handed over to the shipping carrier, the transportation period begins.

5. Shipping Transit Time

Our estimated standard shipping transit time is:

3–5 business days (Monday–Friday).

Transit time begins after the shipping carrier receives the package.

The transit estimate applies to eligible destinations within our shipping coverage area.

Transit times may vary depending on:

The delivery destination.
Carrier operations.
Weather conditions.
Transportation disruptions.
Applicable holidays.
Other circumstances outside our reasonable control.

Transit times are estimates rather than guaranteed delivery dates.

6. Total Estimated Delivery Time

Our estimated delivery timeframe consists of order processing and shipping transit time.

Delivery Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	3–5 business days
Total Estimated Delivery	4–8 business days

Standard estimated delivery time: 4–8 business days.

These estimates apply to orders placed before the daily cutoff on an eligible business day.

Orders placed after the cutoff, on weekends, or on applicable holidays may require additional calendar time because processing begins on the next business day.

Delivery estimates exclude Saturdays, Sundays, and applicable holidays.

The total delivery timeframe represents the estimated period from the beginning of order processing to delivery.

Actual delivery dates may vary due to carrier conditions or circumstances outside our reasonable control.

7. U.S. Shipping Origin and Fulfillment

Orders are shipped from a fulfillment location within the United States.

The shipping origin registered for our shipping operations is:

Fulfillment / Shipping Origin:
Sine Trading International
1439 N Franklin St
Pittsburgh, PA 15233
United States

This address is identified as a shipping origin and is not presented as a public retail store or an authorized customer return location.

Our operating company is EMMA PFENNIGWERTH WR INC, which operates the EPWjewelry online store.

Customers should not send returns or other packages to the shipping origin without receiving return instructions from our customer support team.

8. Shipping Carriers and Order Tracking

Orders are transported through shipping carriers or logistics providers serving eligible U.S. delivery addresses.

Carrier selection may depend on the destination, shipment characteristics, and available delivery services.

After an order ships, customers will receive a shipping confirmation containing tracking information when available.

Tracking updates may take additional time to appear after a package is accepted by the carrier.

Customers can use the provided tracking information to monitor shipment progress.

If tracking information is unavailable or has not updated for an extended period, please contact our customer support team.

Customer Support Email: service@epwjewelry.com

9. Order Confirmation and Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

Recipient name.
Street address.
Apartment, unit, or suite number, if applicable.
City.
State.
ZIP code.
Contact information.

An order confirmation will be sent after the order has been successfully placed.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to correct the address before shipment when operationally possible.

However, address modifications cannot be guaranteed after an order has entered fulfillment or has been transferred to a shipping carrier.

Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, or returned shipments.

10. Shipping Delays

We aim to process and ship eligible orders within the estimated timeframes stated in this policy.

However, delays may occasionally occur due to circumstances such as:

Severe weather.
Carrier transportation disruptions.
Public holidays.
Unexpected fulfillment interruptions.
Incorrect or incomplete delivery information.
Other circumstances outside our reasonable control.

If we become aware of a material shipping delay affecting your order, we will make reasonable efforts to provide an update.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can review the shipment status.

We will assist with tracking inquiries and communicate available information about the delivery.

11. Lost, Missing, Damaged, or Incorrect Deliveries

If your order appears to be lost, arrives damaged, contains an incorrect item, or has a delivery problem, please contact us.

Email: service@epwjewelry.com

Please provide:

Your order number.
Your full name.
Your shipping address.
A description of the issue.
Photographs of damaged or incorrect products and packaging, when applicable.

We will review the issue and, where appropriate, coordinate with the shipping provider.

Depending on the circumstances and the outcome of our review, available resolutions may include a replacement, refund, or another appropriate solution.

Customers should contact us promptly if their tracking information indicates delivery but the package cannot be located.

12. Multiple Items and Separate Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to fulfillment requirements.

If an order is divided into multiple shipments, the packages may arrive on different dates.

No additional standard shipping charges will be imposed for separate shipments.

Tracking information will be provided for individual shipments when available.

13. Returns, Exchanges, and Refunds

Requests involving returns, exchanges, or refunds are handled according to our published Return and Refund Policy.

Customers should review that policy for information about:

Return eligibility.
Return request procedures.
Exchange conditions.
Return shipping responsibilities.
Refund processing times.
Damaged, defective, or incorrect products.

Customers must follow the applicable return authorization procedures before sending merchandise back.

The shipping origin listed in this policy is not automatically an authorized return address.

For return-related assistance, contact:

service@epwjewelry.com

14. Shipping Charges and Other Costs

All eligible orders receive free standard shipping, regardless of order value.

EPWjewelry does not charge a standard outbound shipping fee for eligible orders placed through our website.

Because standard outbound shipping is free, there is no original standard shipping charge to refund.

Any applicable return shipping arrangements or costs are governed separately by our Return and Refund Policy.

Applicable sales taxes, if any, are calculated and displayed at checkout.

15. Changes to This Shipping Policy

EPWjewelry may update this Shipping Policy to reflect changes in shipping services, fulfillment operations, delivery coverage, or applicable requirements.

When changes are made, the updated policy will be published on our website with a revised Last Updated date.

The shipping terms applicable to an order will be those presented at the time the order is placed, subject to applicable law.