Frequently Asked Questions (FAQs)

Last Updated: October 26, 2026

Welcome to the EPWjewelry FAQ page!

We have answered some frequently asked questions about our products, ordering process, payments, shipping, returns, exchanges, and refunds.

EPWjewelry offers free standard shipping on all eligible orders, a 30-day return period, and free return shipping for eligible products.

If you cannot find the information you need, please contact our customer support team at service@epwjewelry.com.

1. About EPWjewelry

Q: What is EPWjewelry?

EPWjewelry is an online jewelry and fashion accessories store offering a selection of necklaces, bracelets, earrings, rings, hair accessories, and other fashion jewelry products.

Our goal is to provide customers with clear product information, transparent pricing, and a convenient online shopping experience.

We aim to help customers make informed purchasing decisions by providing product descriptions, specifications, shipping information, and customer support.

Q: Who operates EPWjewelry?

EPWjewelry is operated by EMMA PFENNIGWERTH WR INC, a business based in the United States.

Our business contact information is:

Store Name: EPWjewelry

Legal Business Name: EMMA PFENNIGWERTH WR INC

Business Contact Address:
1001 Evergreen Ave
Pittsburgh, PA 15209
United States

Customer Support Email: service@epwjewelry.com

Official Website: https://epwjewelry.com/

Our business contact address is not a designated return shipping address. Please contact customer support before returning any product.

2. Products and Product Information

Q: What types of products do you sell?

We offer jewelry and fashion accessories, including:

Necklaces
Earrings
Bracelets
Rings
Hair accessories
Other fashion jewelry products

Product availability, styles, colors, and specifications may vary.

Please refer to individual product pages for current product information.

Q: How can I find information about product materials and sizes?

Each product page provides available information about the item's design, materials, dimensions, colors, and variations.

Please review the product description and specifications before placing your order.

If you have questions about product materials, measurements, or other details, please email us at service@epwjewelry.com before purchasing.

Q: Will the product look exactly like the pictures?

We make reasonable efforts to display product images, colors, and details accurately.

However, slight differences in color or appearance may occur due to lighting conditions, photography, and individual screen settings.

Please refer to the product description for the applicable specifications, dimensions, materials, and included items.

3. Orders and Payments

Q: How do I place an order?

To place an order:

Browse our website and select your preferred product.
Choose the appropriate style, color, size, or variation, if applicable.
Add the product to your shopping cart.
Proceed to checkout.
Enter your billing, shipping, and contact information.
Review your order details and total cost.
Complete payment using an available payment method.

After successfully placing your order, you will receive an order confirmation using the contact information provided during checkout.

Q: What currency do you accept?

All prices on our website are displayed in United States Dollars (USD).

Payments are processed according to the payment method selected at checkout.

Q: What payment methods do you accept?

We accept the payment methods displayed during checkout.

Available payment options may vary depending on payment provider availability and checkout eligibility.

Please refer to the checkout page for the payment methods currently available for your order.

Q: Are there any additional fees?

Product prices are displayed in USD.

All eligible orders receive free standard shipping with no minimum purchase requirement.

No standard shipping fee is added to eligible orders.

Applicable sales taxes, if any, are calculated and displayed during checkout.

Customers can review the final order total before completing payment.

4. Shipping and Delivery

Q: Where does EPWjewelry ship?

EPWjewelry currently ships within the 48 contiguous United States.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Other U.S. territories
APO, FPO, or DPO military addresses
International destinations outside the United States

Shipping eligibility is determined by the delivery address entered during checkout.

Q: How much does shipping cost?

EPWjewelry offers FREE standard shipping on all eligible orders.

There is no minimum purchase requirement.

Order Value	Standard Shipping Cost
Any order amount	FREE ($0.00 USD)

Free standard shipping applies to all eligible products and delivery addresses within our shipping coverage area.

We do not charge additional standard shipping fees based on order value, product quantity, or package weight.

Q: Is there a minimum order amount for free shipping?

No.

All eligible orders qualify for free standard shipping, regardless of order value.

Customers do not need to spend a specific amount to receive free standard delivery.

Q: Where are orders shipped from?

Orders are fulfilled and shipped from a location within the United States.

Our registered shipping origin is:

Fulfillment / Shipping Origin:
Sine Trading International
1439 N Franklin St
Pittsburgh, PA 15233
United States

This is a shipping origin and is not a public retail store or an authorized customer return location.

Our operating company is EMMA PFENNIGWERTH WR INC.

Q: What is your daily order cutoff time?

Our daily order cutoff time is:

6:00 PM Pacific Standard Time (PST, UTC−08:00).

Our order processing days are Monday through Friday.

Orders placed before the cutoff on a business day are eligible to begin processing that same business day.

Orders placed after the cutoff, on weekends, or on applicable holidays begin processing on the next business day.

Q: How long does order processing take?

Orders are generally processed within 1–3 business days.

Our regular processing schedule is:

Processing Days: Monday–Friday
Daily Cutoff: 6:00 PM PST (UTC−08:00)
Processing Time: 1–3 business days

Processing includes payment verification, order preparation, packaging, and shipment arrangements.

Saturdays, Sundays, and applicable holidays are excluded from processing business days.

Q: How long does shipping take?

Once an order has been processed and handed over to the shipping carrier, the estimated transit time is 3–5 business days.

Our delivery schedule is:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	3–5 business days
Total Estimated Delivery	4–8 business days

Estimated total delivery time: 4–8 business days.

Processing and transit estimates are calculated using Monday through Friday as business days.

Orders placed after the daily cutoff, on weekends, or on applicable holidays may require additional calendar time.

Delivery times are estimates and may be affected by carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

Q: How can I track my order?

Once your order has shipped, tracking information will be provided when available.

Tracking information may take additional time to appear after the carrier receives the package.

If you need help locating your order, contact us at service@epwjewelry.com with your order number.

Q: What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Email: service@epwjewelry.com

Include your order number and the email address used during checkout.

We will assist you in reviewing the shipping status and determining the appropriate next steps.

For complete shipping information, please review our Shipping Policy:

https://epwjewelry.com/policies/shipping-policy

5. Order Changes and Cancellations

Q: Can I change or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible.

Email: service@epwjewelry.com

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

However, changes or cancellations cannot be guaranteed once an order has been processed or shipped.

If your order has already been delivered, you may request an eligible return or exchange under our Return and Refund Policy.

Q: Can I change my shipping address after placing an order?

Please contact us immediately if you notice an error in your shipping address.

We will make reasonable efforts to correct the address before shipment.

Once an order has entered fulfillment or has been transferred to the carrier, an address change may no longer be possible.

Customers should verify their shipping information before completing checkout.

6. Returns, Exchanges, and Refunds

Q: What is your return policy?

EPWjewelry accepts eligible returns within 30 calendar days of delivery.

We accept returns for both defective and non-defective products.

Eligible return reasons include:

Change of mind.
Ordering an incorrect size, color, or style.
Receiving a damaged or defective product.
Receiving an incorrect product.
Other eligible return reasons.

Customers must contact our support team within the 30-day return period and follow the applicable return instructions.

Q: Can I return a slightly used product?

Yes.

We accept eligible returns of both new and slightly used products.

New products may be returned if they meet our return eligibility requirements.

Slightly used products may also qualify if they have been carefully tried on or lightly used and remain substantially complete.

Products showing excessive wear, significant customer-caused damage, or unauthorized alterations may not qualify for a standard return.

All returned products are subject to inspection.

Q: How do I return an item?

To request a return:

Email service@epwjewelry.com within 30 calendar days of delivery.
Provide your order number, the item you wish to return, and the reason for the return.
Wait for our customer support team to review your request.
Receive return authorization and the designated return mailing address.
Securely package the item.
Use the free prepaid return shipping label included in your original package.
Mail the package using the designated shipping service.
Keep the return tracking information until the return is completed.

Once the returned item has been received and inspected, an approved refund will be processed according to our refund policy.

Returns are accepted by mail only.

Please do not send returns to our business contact address unless specifically instructed to do so.

Q: Is return shipping free?

Yes.

EPWjewelry offers FREE return shipping for all eligible returns.

Customers do not pay return shipping charges for eligible returns, including:

Change-of-mind returns.
Returns of eligible new products.
Returns of eligible slightly used products.
Damaged or defective products.
Incorrectly shipped products.
Eligible returns associated with approved exchanges.

Return Shipping Cost: $0.00 USD

No return shipping charges are deducted from approved refunds.

Q: Is a return shipping label included in my package?

Yes.

A free prepaid return shipping label is included in every order package.

Customers should keep the label until they are satisfied with their purchase.

For an eligible return, contact our customer support team before using the label.

Our team will provide return authorization, the designated return address, and applicable instructions.

If your return label is missing, damaged, or unusable, please contact service@epwjewelry.com.

We will arrange an appropriate replacement label or another free return shipping solution for eligible returns.

Q: Do I need to pay any restocking fees?

No.

EPWjewelry does not charge restocking fees.

Our restocking fee is:

$0.00 USD

No restocking fee applies to eligible returns or approved exchanges.

Q: How long does it take to receive a refund?

Once a returned product has been received, inspected, and approved, we will process the refund within 7 calendar days.

Refunds are issued to the original payment method used for the purchase.

Your bank, credit card issuer, or payment provider may require additional time to post the refunded amount to your account.

If more than 7 calendar days have passed since your return was approved and you have not received refund confirmation, please contact:

service@epwjewelry.com

Q: Will return shipping costs be deducted from my refund?

No.

Eligible returns receive free return shipping.

We do not deduct return shipping charges from approved refunds.

We also do not charge restocking fees or additional refund processing fees for eligible returns.

Q: Can I exchange an item?

Yes.

EPWjewelry accepts eligible product exchanges within 30 calendar days of delivery.

Customers may request an exchange for:

A different size.
A different color.
A different style.
A replacement for a damaged or defective product.
A replacement for an incorrect item.

To request an exchange:

Contact service@epwjewelry.com within 30 calendar days of delivery.
Provide your order number and the replacement item or variation requested.
Wait for our team to confirm exchange eligibility and product availability.
If a return is required, use the free prepaid return label included in your package.
Once the original product has been received and inspected, we will arrange the approved replacement.

Eligible exchange return shipping is free.

Standard shipping of the replacement product is also free within our eligible shipping coverage area.

We do not charge restocking fees or additional exchange handling fees.

If the requested replacement has a different selling price, any applicable price difference will be explained before the exchange is processed.

All exchanges are subject to product availability.

Q: What if the replacement product is unavailable?

If your requested replacement product is unavailable, please contact our customer support team.

We will discuss available alternatives, including another eligible product or an applicable refund.

Replacement availability cannot be guaranteed.

Q: What should I do if I receive a damaged, defective, or incorrect product?

Please contact our customer support team as soon as possible.

Email: service@epwjewelry.com

Include:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the packaging, if relevant.

Our team will review the issue and provide appropriate instructions.

For verified damaged, defective, or incorrect products, available resolutions may include a replacement, exchange, or refund.

Applicable return shipping is free.

Q: Where should I send my return?

The designated return mailing address will be provided by our customer support team after your return request has been reviewed.

Please do not send returns to our published business contact address or shipping origin without authorization.

For return instructions, email:

service@epwjewelry.com

Q: Where can I read the full return policy?

Please review our complete Return and Refund Policy:

https://epwjewelry.com/policies/refund-policy

7. Customer Support

Q: How can I contact EPWjewelry?

If you have questions about our products, orders, payments, shipping, returns, exchanges, or refunds, please contact our customer support team.

Customer Support Email: service@epwjewelry.com

You may also use the contact form on our website:

https://epwjewelry.com/pages/contact

For order-related inquiries, please include your order number and the email address used during checkout.

We will make reasonable efforts to respond to customer inquiries as promptly as possible.

8. Privacy and Security

Q: Is my personal information protected?

We take customer privacy and data security seriously.

Our online store is powered by Shopify, and payments are processed through authorized payment service providers.

Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.

We collect and process personal information for purposes such as order fulfillment, payment processing, customer support, website operations, and other purposes described in our Privacy Policy.

For more information, please review:

https://epwjewelry.com/policies/privacy-policy

Q: Will my personal information be shared with third parties?

We may share personal information with service providers, including Shopify, payment processors, shipping carriers, fulfillment partners, and other providers when necessary to operate our store and provide our services.

Certain advertising and analytics activities may involve data sharing as described in our Privacy Policy.

Customers may have additional privacy rights depending on applicable laws.

Please review our Privacy Policy for further information.