Refund policy

Effective Date: October 26, 2026
Last Updated: October 26, 2026

Thank you for shopping with EPWjewelry.

EPWjewelry is operated by EMMA PFENNIGWERTH WR INC. We are committed to providing clear and transparent return, exchange, and refund procedures so customers can shop with confidence.

We offer a 30-day return period, free returns for all eligible products, and exchange options for qualifying purchases.

This Return and Refund Policy applies to eligible orders placed through our official website:

https://epwjewelry.com/

Please review the following terms before requesting a return, exchange, or refund.

1. 30-Day Return Policy

EPWjewelry accepts eligible returns within 30 calendar days of the delivery date.

We accept returns for both defective and non-defective products.

Eligible return reasons include:

Receiving a damaged or defective product.
Receiving an incorrect item.
Ordering the wrong size, color, or style.
Changing your mind about a purchase.
No longer wanting the purchased product.
Being dissatisfied with an eligible product.
Other eligible return reasons within the return period.

The 30-day return period begins on the date the shipping carrier confirms delivery.

Customers must submit a return request within 30 calendar days of delivery and follow the return instructions provided by our customer support team.

Where a return shipment is required, customers should mail the package within the 30-day return period unless our customer support team provides different instructions.

Return requests submitted after the 30-day period may not be accepted, except where applicable law requires otherwise.

We do not currently offer an extended seasonal or holiday return period.

2. Eligible Product Conditions

EPWjewelry accepts eligible returns of both new and slightly used products.

New Products

New products may qualify for return if they are:

Unused or unworn.
In their original condition.
Complete with the accessories originally included, where applicable.
Free from customer-caused damage or unauthorized alterations.

Original packaging and tags should be included where available.

Slightly Used Products

Slightly used products may also qualify for return.

Eligible slightly used items may include:

Products that have been carefully tried on.
Products that have undergone limited normal use.
Products showing only minor signs of handling or wear.
Products that remain substantially complete and suitable for return inspection.

Products do not need to be completely unopened or unused to qualify for an eligible return.

However, slightly used products must not show excessive wear, significant damage, or unauthorized alterations.

All returned products are subject to inspection to determine whether they meet the applicable return conditions.

Customers must provide a valid order number or other acceptable proof of purchase.

3. Products That May Not Qualify for Return

The following products or conditions may not qualify for a standard return:

Products with significant customer-caused damage.
Products showing excessive wear beyond slight use.
Products that have been intentionally altered or modified.
Products damaged through improper cleaning, handling, or storage.
Products missing essential components that were originally included.
Products without sufficient purchase information to verify the order.
Products returned outside the applicable 30-day return period without authorization.

Normal signs of careful try-on or slight use do not automatically make a product ineligible.

Products that arrive damaged, defective, or incorrect will be reviewed separately from standard change-of-mind returns.

These conditions do not limit any mandatory rights or remedies available under applicable consumer protection laws.

4. Free Return Shipping

EPWjewelry offers FREE return shipping for all eligible returns.

Customers are not required to pay return shipping costs for approved eligible returns.

Free returns apply to:

New products.
Slightly used products.
Change-of-mind returns.
Incorrect size, color, or style purchases.
Eligible customer-requested returns.
Damaged or defective products.
Incorrect items sent by EPWjewelry.
Eligible returns associated with approved exchanges.

Return Shipping Cost: $0.00 USD

We do not deduct return shipping costs from approved refunds.

We do not charge customers for using the free return shipping label included in the original package.

Free return shipping applies to eligible returns made in accordance with this policy within our U.S. return coverage area.

5. Free Return Shipping Labels

A prepaid return shipping label is included in every order package.

The included label allows customers to return eligible products without paying return shipping fees.

Customers should keep the return label until they are satisfied with their purchase.

To use the included return label:

Contact our customer support team to request a return.
Receive confirmation of return eligibility and return instructions.
Securely package the item.
Attach the prepaid return shipping label according to the instructions provided.
Mail the package using the designated shipping service.

There is no charge for using the provided label for an eligible return.

If the return label is missing, damaged, or unusable, please contact our customer support team.

We will arrange an appropriate replacement label or another free return shipping solution for eligible returns.

Customers should not purchase their own return shipping label before contacting us.

6. How to Request a Return

All return requests must be initiated through our customer support team.

Step 1: Contact Customer Support

Email:

service@epwjewelry.com

Please include:

Your order number.
Your full name.
The email address associated with your order.
The product you wish to return.
The reason for the return.
Photographs of the product, if it is damaged, defective, or incorrect.

Step 2: Receive Return Authorization

Our customer support team will review your request and confirm whether the product qualifies for return.

If approved, we will provide:

Return authorization.
The designated return mailing address.
Instructions for using the prepaid return shipping label.
Any additional packaging or return requirements, where applicable.

Please do not mail a return before receiving the appropriate instructions.

Step 3: Prepare Your Return Package

Pack the product securely to prevent damage during transportation.

Where available, include:

The returned product.
Original packaging.
Product accessories.
Any components originally included with the item.
Required return documentation.

Attach the prepaid return shipping label included in your original package according to the instructions provided.

Step 4: Mail Your Return

Send the package through the designated shipping carrier or mailing service.

Eligible return shipping is completely free.

Keep your return tracking information or mailing receipt until the return has been completed.

Step 5: Return Inspection

After receiving the returned product, our team will inspect it to confirm that it meets the applicable return conditions.

Step 6: Refund or Exchange

Once the return is approved following inspection, we will process the applicable refund or arrange an approved exchange.

7. Return Methods

EPWjewelry accepts returns by mail only.

We do not currently offer:

In-store returns.
Walk-in returns.
Customer drop-off services at our business address.

All eligible returns are completed through the designated mail return process.

The appropriate return shipping address will be confirmed by our customer support team after the return request has been reviewed.

Our published business contact address is not automatically an authorized return shipping address.

Customers should not send packages directly to our business address or shipping origin without authorization.

8. Restocking Fees

EPWjewelry does not charge restocking fees.

Our restocking fee is:

$0.00 USD

No restocking fee applies to eligible returns involving:

New products.
Slightly used products.
Change-of-mind returns.
Damaged products.
Defective products.
Incorrectly shipped items.
Approved exchanges.

There are no restocking fees or return shipping charges for eligible returns.

9. Refund Processing Time

Once we receive a returned product, our team will inspect it and determine whether the return meets the applicable conditions.

For approved returns:

Refunds are issued to the original payment method.
We will process the refund within 7 calendar days after the returned item has been received, inspected, and approved.
Customers will receive refund confirmation when the refund has been processed.
Refunds are issued in U.S. dollars (USD).

The time required for the refunded amount to appear in your account may depend on your bank, credit card issuer, or payment provider.

Financial institutions may require additional time to post a refund after it has been issued.

If more than 7 calendar days have passed since your return was approved and you have not received refund confirmation, please contact:

service@epwjewelry.com

10. Refund Amount and Shipping Fees

Approved refunds cover the eligible returned products according to the applicable return conditions.

EPWjewelry offers free standard outbound shipping on all eligible orders, with no minimum purchase requirement.

Because standard outbound shipping is free, customers do not pay an original standard shipping fee.

All eligible returns also receive free return shipping.

Therefore:

No original standard shipping fee is charged for eligible orders.
No return shipping fee is charged for eligible returns.
No return shipping cost is deducted from an approved refund.
No restocking fee is charged.
No additional refund processing fee is charged.

Approved refunds are issued to the original payment method used for the purchase.

11. Exchange Policy

EPWjewelry accepts eligible product exchanges.

Customers may request an exchange within 30 calendar days of the original delivery date.

Eligible exchange reasons include:

Requesting a different size.
Requesting a different color.
Requesting a different style.
Receiving a damaged or defective product.
Receiving an incorrect product.
Other eligible exchange requests.

Products submitted for exchange must meet the applicable return eligibility conditions.

Both new and slightly used products may qualify for an exchange.

Exchanges are subject to replacement product availability.

How to Request an Exchange

Step 1: Contact Customer Support

Email service@epwjewelry.com within 30 calendar days of delivery.

Provide:

Your order number.
Your full name.
The item you wish to exchange.
The reason for the exchange.
The preferred replacement size, color, style, or product.

Step 2: Exchange Review

Our customer support team will review the request and confirm the availability of the requested replacement.

Step 3: Return the Original Product

If the original product must be returned, follow the instructions provided by our team.

Use the free prepaid return shipping label included in your original package.

Step 4: Product Inspection

Once the returned product is received, our team will inspect it to confirm exchange eligibility.

Step 5: Replacement Shipment

After the exchange has been approved, we will arrange shipment of the replacement product.

Exchange Costs

Eligible exchange return shipping is free.
Standard shipping of the replacement product is free within our eligible shipping coverage area.
No restocking fee applies.
No additional exchange handling fee is charged.

If the requested replacement product has a different selling price, any applicable price difference will be explained and confirmed before the exchange proceeds.

For verified damaged, defective, or incorrect items, an appropriate replacement will be arranged without additional shipping charges to the customer.

If a requested replacement is unavailable, our customer support team will discuss available alternatives, including an eligible refund.

12. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

Email:

service@epwjewelry.com

Please provide:

Your order number.
Your full name.
A description of the issue.
Clear photographs of the product.
Photographs of the original packaging, if relevant.

Our team will review the information and provide instructions for the next steps.

For verified product defects, shipping damage, or fulfillment errors, available resolutions may include:

A replacement product.
An approved exchange.
A refund.
Another appropriate resolution agreed upon with the customer.

EPWjewelry will cover the applicable return shipping costs for eligible returns involving damaged, defective, or incorrect products.

Customers will not be required to pay return shipping, restocking fees, or replacement shipping charges for verified seller-related product issues.

13. Lost or Missing Return Labels

If the prepaid return shipping label included in your order is lost, missing, damaged, or unusable, please contact us.

Email: service@epwjewelry.com

Provide your order number and explain the issue.

For eligible returns, our customer support team will arrange a replacement prepaid label or provide another appropriate free return shipping solution.

Customers do not need to purchase their own return label for an eligible return.

14. Refund Method

Approved refunds will be issued to the original payment method used when placing the order.

Refunds are processed in U.S. dollars (USD).

We do not ordinarily issue refunds to unrelated payment accounts or another person's payment method.

If the original payment method is no longer available, please contact our support team so we can review the available options with our payment provider.

The posting time of an issued refund may vary depending on the customer's financial institution.

15. Return and Exchange Coverage

This policy applies to eligible products purchased directly through the official EPWjewelry website.

Official Website: https://epwjewelry.com/

Our standard return and exchange policy covers eligible orders delivered within the 48 contiguous United States.

The policy includes:

A 30-calendar-day return period.
Returns for defective and non-defective products.
Returns for new and slightly used products.
Free return shipping for all eligible returns.
A free prepaid return shipping label included in every order package.
Exchanges for eligible products.
No restocking fees.
Refund processing within 7 calendar days after receipt, inspection, and approval.

We do not currently offer an extended seasonal or holiday return period.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

16. Changes to This Policy

EPWjewelry may update this Return and Refund Policy to reflect changes in business operations, customer service procedures, or applicable requirements.

When changes are made, the updated policy will be published on our website with a revised Last Updated date.

For orders already placed, the return terms presented at the time of purchase will apply, subject to applicable law.