Refund policy
Last Updated: September 9, 2026
Thank you for shopping with EPWjewelry.
We want our return and refund process to be clear and easy to understand. This policy applies to eligible purchases made through our online store and delivered within the 48 contiguous United States.
30-Day Return Policy
We accept eligible return requests within 30 days from the date your order is delivered.
To request a return, please contact us at:
Email: service@epwjewelry.com
Please include:
- Your order number
- The email address used for your order
- The item you would like to return
- The reason for the return
If the item arrived damaged, defective, or incorrect, please also include clear photos showing the issue.
Please contact us before sending any item back. Return instructions and the applicable return address will be provided after your return request has been reviewed.
Return Eligibility
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include the original packaging and any accessories or components supplied with the product
- Show no signs of damage, alteration, excessive handling, or wear caused after delivery
- Be returned within the approved return period
We reserve the right to decline a return if the returned item does not meet these conditions.
Change-of-Mind Returns
We accept eligible returns if you change your mind, order the wrong item, or decide that the product is not suitable for you, provided the item meets the return conditions listed above and the return request is made within 30 days of delivery.
For change-of-mind returns, the customer is responsible for the cost of return shipping.
Original shipping charges are not refundable unless the return is the result of an error on our part.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us at service@epwjewelry.com as soon as possible.
Please provide your order number and clear photos showing the issue.
After we verify the problem, we will provide an appropriate resolution, which may include a replacement or refund.
For verified damaged, defective, or incorrectly shipped items, EPWjewelry will cover the applicable return shipping cost when a return is required.
Return Shipping Costs
Return shipping costs depend on the reason for the return:
Change of mind or customer preference:
The customer is responsible for return shipping costs.
Damaged, defective, or incorrect item:
EPWjewelry will cover the return shipping cost after the issue has been verified.
We do not charge a restocking fee for eligible returns.
We recommend using a trackable shipping service when returning an item. EPWjewelry is not responsible for return packages lost in transit when the customer arranges the return shipment.
Return Method
Eligible returns are accepted by mail.
We currently do not offer in-store returns.
Please do not send products back without first contacting us. The appropriate return address and return instructions will be provided after your return request is approved.
Refunds
Once your returned item is received, we will inspect it to confirm that it meets the return requirements.
If the return is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after the returned item has been received and approved for us to process your refund.
After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
Refund Amount
For approved returns, the refund will cover the purchase price of the eligible returned item.
Original shipping charges are generally non-refundable for change-of-mind returns.
If an order is returned because the item was damaged, defective, or incorrect due to our error, applicable original shipping charges may also be refunded.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, color, or style, please return the eligible original item according to this policy and place a new order separately.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at service@epwjewelry.com.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery in accordance with this Return & Refund Policy.
Items That Cannot Be Returned
Returns may not be accepted for:
- Items that have been worn, used, altered, or damaged after delivery
- Items returned without the original packaging or included components
- Items returned outside the 30-day return period
- Items that do not meet the return eligibility requirements described above
If an item is damaged or defective when delivered, these exclusions do not affect your right to contact us for assistance.
Refused or Undeliverable Packages
If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, or because the package was refused, additional shipping costs may apply.
Any eligible refund will be processed after the returned package has been received and reviewed.
Contact Us
If you have questions about a return, refund, or order, please contact us:
EPWjewelry
Operated by: EMMA PFENNIGWERTH WR INC
Address: 1001 Evergreen Ave, Pittsburgh, PA 15209, United States
Email: service@epwjewelry.com